Question 1

WHAT IS MYLO?

Accepted Answer

Mylo is a monitoring companion robot, paired with a health sensor watch, designed to help people with dementia to retain their independence while living at home or with their families, easing the stress involved with caring and being cared for.

Question 2

HOW MUCH DOES MYLO COST?

Accepted Answer

Mylo is available to rent from Homecare Medical from EUR 9 per day. There is a minimum rental period of 1 month.

Question 3

​WHO FOUNDED MYLO?

Accepted Answer

Mylo was founded by Mrs. Candace Lafleur. To connect with her,click here

Question 4

WHERE IS THE IDEA FROM?

Accepted Answer

Like most people, our founder Candace Lafleur never had much of an interest in healthcare until it became her lifeline. Diagnosed at the age of 32 with a rare autoimmune disease, Candace spent the next 3 years in and out of hospitals, culminating with a major cerebellar stroke as a result of her condition.

​Spending so much time on stroke units and hematology wards led to a new perspective on the potential for monitoring robotics as independence promoting aids - designed to solve common problems of communication, security, privacy and perceived loss of control. Mylo essentially started as a scribble on a napkin accompanying yet another hospital lunch of macaroni and cheese; suspiciously lacking in macaroni.

Question 5

​HOW WILL MYLO IMPROVE MY LIFE?

Accepted Answer

As a carer: Effortless communication with Mylo user
As an elderly person: Independence, safety and organisation
As a family member: Peace of mind & ability to connect

Question 6

WHEN WILL MYLO BE AVAILABLE?

Accepted Answer

Mylo is available now, rent now

Question 7

HOW CAN I BRING A MYLO HOME?

Accepted Answer

Mylo is delivered to and installed in your home by a CR Robotics team member.

Question 8

IS THERE AN APP FOR MYLO?

Accepted Answer

Yes, his app can be downloaded for Mylo on both Andoid and IOS system.

Question 9

I WORK FOR THE PRESS AND WANT TO SHARE MYLO'S STORY, WHO SHOULD I CONTACT?"

Accepted Answer

Please contact Julia@heymylo.com

Question 10

WHERE CAN I SEND MY FEEDBACK?

Accepted Answer

We love feedback! Please send any to Kelly@heymylo.com

Question 11

​WHERE IS MYLO'S HEADQUARTERS?

Accepted Answer

​Mylo's headquarters is based in Co. Wicklow, Ireland

Question 12

DO YOU HAVE CUSTOMER SUPPORT?

Accepted Answer

We do! Your phone app connects directly to our tech team for any issues you have. However, our office team is also happy to assist with any queries you may have.

Question 13

CAN I RENT MYLO FOR MY CHILD WITH AUTISM?

Accepted Answer

Soon! Mylo is currently on an autism trial, we are researching how Mylo can best meet the needs of children living with autism and their families. If you are interested in speaking with our research team to help to develop this please get in touch!

Question 14

WHAT DOES MYLO DO?

Accepted Answer

To read more about Mylo's functions, click here

Question 15

HOW BIG IS MYLO?

Accepted Answer

The size of a Mylo is:
​848.32mm (Height)*395.22mm(Depth)*420.59mm(Width)

Question 16

​HOW MUCH DOES MYLO WEIGH?

Accepted Answer

One Mylo weighs 19kg.

Question 17

CAN I CUSTOMIZE MYLO?

Accepted Answer

Mylo is customized to his user's name and the name of family members and carers. However, we don't customize Mylo- you do! Your phone app for Mylo allows you to customize alerts, reminders, schedules and preferences directly.

Question 18

​IS MYLO A BOY OR A GIRL?

Accepted Answer

Good question! Mylo is a non-gendered cat robot (what a mouthful!) - we call him a 'he' though his voice sounds like a 'she'. That's just the way it worked out!

Question 19

DOES MYLO HAVE A PERSONALITY?

Accepted Answer

Yes! And he can be a bit cheeky!

Question 20

​HOW DOES MYLO COMMUNICATE WITH PEOPLE?

Accepted Answer

You don't need to understand tech to use your Mylo - he is fully voice activated.

Question 21

​WHAT LANGUAGE CAN MYLO SPEAK AND UNDERSTAND?

Accepted Answer

Mylo currently understands and speaks English, but we are working on a wide range of languages for the clever little guy!

Question 22

​IS MYLO OPEN TO THIRD PARTY DEVELOPERS?

Accepted Answer

We are able to integrate with third party developers - it's one of our favorite things to do! Get in touch with Fei@heymylo.com

Question 23

​DOES MYLO CONSTANTLY FOLLOW ME AROUND?

Accepted Answer

Only if you ask him to! Otherwise, Mylo treats his charging station as a 'home base' and will hang out there when he is not being used

Question 24

​CAN ANYONE CONNECT TO MY MYLO?

Accepted Answer

You can only access and connect to a Mylo if your smartphone has been verified and linked during the installation process.

Question 25

DOES MYLO RECONOGIZE ME?

Accepted Answer

Although Mylo likes to look for you, he is not at this stage using facial recognition functions.

Question 26

CAN ANYONE OPERATE MYLO?

Accepted Answer

Pretty much! You don't need any tech savvy or know-how to operate a Mylo or his app

Question 27

WHAT KIND OF FLOOR CAN MYLO MOVE ON?

Accepted Answer

Mylo can navigate across most surfaces but may have problems with uneven surfaces, slopes, long carpets and large floor joints

Question 28

DOES IT HAVE TO BE A CAT? CAN IT BE A DOG?

Accepted Answer

Mylo is very much a cat - without the shedding though!

Question 29

CAN MYLO BE USED AS A WALKING STICK IF I WANT TO WALK TO MY BATHROOM?

Accepted Answer

No, it is not recommended to lean on Mylo as he may fall over/ get damaged. However, tell him to turn on his torch and he can light your way there!

Question 30

​CAN MYLO TALK?

Accepted Answer

Yes he can - he comes with a list of commands and conversational prompts that he replies to.

Question 31

WHAT EXACTLY ARE ‘PREVENTATIVE MEASURES’ FOR ABUSE?

Accepted Answer

Mylo's presence with a vulnerable person will suggest use of surveillance, even when remote monitoring or video chat are not in use. We feel that Mylo's presence will discourage abusive behavior for that reason. Additionally, if a Mylo user feels threatened, they can initiate a video chat with their primary contact simply by voice command.

Question 32

IS ‘REMOTE MONITORING’ ENABLED BY DEFAULT OR IS IT TRIGGERED BY ABNORMAL VITAL SIGNS OR SUSPICIOUS ACTIVITY?

Accepted Answer

Remote monitoring is accessed by the primary contact.

Question 33

CAN MYLO FALL? IS IT SAFE AROUND CHILDREN AND PETS?

Accepted Answer

The majority of Mylo's weight lies at the lower half of his body meaning he has a relatively low center of gravity and therefore is quite stable. However he may fall over if a significant force is applied or if placed on a steep slope.

Question 34

IS MY PERSONAL INFORMATION SECURE WITH MYLO?

Accepted Answer

We do our absolute best to ensure that personal information is secured to the highest standard under GDPR requirements.

Question 35

WILL MY INFORMATION BE SHARED WITH ANY THIRD PARTIES?

Accepted Answer

We may share your personal data with members of our corporate group and our partners. This is to help us deliver our services to you. For further information please read our Privacy policy

Question 36

WHEN IS MYLO'S CAMERA ON?

Accepted Answer

Mylo's camera is 'on' when the remote monitoring function is activated (you'll be alerted by a light around his ears), when a verbal command is given and when the video chat function is being used. The camera is not in use at other times.

Question 37

​CAN ANYONE SEE ME THROUGH MYLO'S CAMERA?

Accepted Answer

No. Only those people, such as the designated primary contact, who know the specific account information can access Mylo's camera.

Question 38

IS MYLO COMPLIANT WITH ANY ISO STANDARDS?

Accepted Answer

The Mylo team has consulted with the Law Society of Ireland and is pursuing compliance with ISO 9999:2016 standards. Mylo already has a CE marking, certifying that it is safe to use. Mylo also holds FCC certification and ROHS compliance.

Question 39

DO I NEED TO GIVE MY CONSENT TO YOU TO HAVE ACCESS TO MYLO?

Accepted Answer

Informed consent is obtained during the Mylo installation process. At installation time, our team also explains that Mylo's service can be terminated at any time if the user or family determine that he is not a good fit.

Question 40

WHEN WILL MYLO BECOME AVAILABLE?

Accepted Answer

Mylo is available now! Rent today

Question 41

WHERE DO I ORDER MYLO?

Accepted Answer

You can rent directly from our website! Rent today

Question 42

WHERE DOES MYLO SHIP? DOES IT SHIP INTERNATIONALLY?

Accepted Answer

Mylo can be delivered and installed in Co. Carlow, Cavan, Dublin, Kildare, Kilkenny, Laois, Longford, Louth, Meath, Monaghan, Offaly, Roscommon, Waterford, Westmeath, Wexford, and Wicklowin Ireland and Co. Antrim and Co. Down in Northern Ireland at the moment. We work with distributors internationally, and Mylo is soon becoming available in a variety of countries (and continents!)   Please contact us if you live outside these counties and are interested in renting Mylo!

Question 43

WILL PEOPLE COME TO SET EVERYTHING UP FOR ME?

Accepted Answer

Yes - an installation visit will be scheduled, and includes set up and initial training on the usage of your Mylo and his app

Question 44

​CAN I CHOOSE A DELIVERY DATE AND TIME?

Accepted Answer

We deliver and install Monday to Friday, 10am to 5pm. We don't want you to have to stay home all day watching out the window for our delivery van, so we will schedule your delivery within a 2 hour window, and give you a call if we are running late (or lost!)

Question 45

HOW CAN I PAY FOR MYLO?

Accepted Answer

With your online order you will be required to pay the first month's rental fee. After this initial payment, you can pay for your Mylo on a monthly basis by direct debit.

Question 46

​HOW CAN I KEEP TRACK OF MY ORDER?

Accepted Answer

You will receive an email confirmation of your order, which will be followed by an information request so that we can set up your Mylo prior to delivery. Once your Mylo is configured you will be contacted to arrange a delivery date that suits you.

Question 47

WHAT IS THE MIN/MAX RENTING PERIOD?

Accepted Answer

The minimum renting period for Mylo is 1 month, and there is no maximum renting period.

Question 48

HOW CAN I RETURN MYLO?

Accepted Answer

After you have completed your subscription process you have 14 days to change your mind. If you are within the 14 day period and would like to cancel please email us at info@heymylo.com    If you would like to end your subscription to Mylo please get in touch with us by phone or email. After we have received confirmation that you wish end your subscription, we will be in touch with you to arrange for someone from our team to pick Mylo up. Your access to the Mylo App and robot will be closed at the end of your subscription.

Question 49

HOW DO I GET MY DEPOSIT BACK?

Accepted Answer

After you have completed your subscription process you have 14 days to change your mind. If you are within the 14 day period and would like to cancel please email us at info@heymylo.com    If you would like to end your subscription to Mylo please get in touch with us by phone or email. After we have received confirmation that you wish end your subscription, we will be in touch with you to arrange for someone from our team to pick Mylo up. Your access to the Mylo App and robot will be closed at the end of your subscription.

Question 50

HOW FRAGILE IS MYLO?

Accepted Answer

Under normal usage and normal wear and tear you shouldn't experience a problem. However, should he take a tumble down the stairs or inadvertently go swimming you'll find he can be quite fragile - so please be gentle with your Mylo!

Question 51

HOW DO I USE THE MYLO APP?

Accepted Answer

Our app is highly intuitive and easy to use - you will be given a run-through during your installation. However, we have videos available here to help!

Question 52

​HOW TO CONNECT MYLO TO MY HOME WIFI NETWORK?

Accepted Answer

The three white dots on the top left of Mylo's screen lead you to a settings menu, where you can connect to your home WiFi, as well as adjust his speech volume and display brightness.

Question 53

​HOW DO I MANUALLY CHARGE MYLO?

Accepted Answer

Please see our video on this here

Question 54

WHAT DO I DO IF MYLO FAILED TO CHARGE HIMSELF?

Accepted Answer

Please see our video on this here

Question 55

HOW TO TURN MYLO ON AND OFF?

Accepted Answer

Please don't! When Mylo loses his connection he sends out an SOS to both you and ourselves. In normal circumstances you shouldn't need to turn off your Mylo. However, if you need to reboot your Mylo, a video tutorial can be found here

Question 56

WHERE DO I DOWNLOAD THE APP?

Accepted Answer

You can get the Mylo app from the app stores for IOS and Android. However, you will not be able to log into the app until you have been set up on our portal.

Question 57

DO I NEED WIFI TO CONNECT TO THE APP?

Accepted Answer

Apart from WiFi, you can also use your mobile data to connect the app to your Mylo unit.

Question 58

IS THE MYLO APP ACCESSIBILE TO BOTH IOS AND ANDROID USERS?

Accepted Answer

Yep! We don't discriminate against operating systems!

Question 59

WHAT IS MYLO'S BATTERY LIFE?

Accepted Answer

Mylo has runtime (Full Charge) of 4 hours and over 10 hours on standby mode. However, Mylo charges himself, so you shouldn't have to worry too much about this!

Question 60

HOW CAN I SEE MYLO'S BATTERY LEVEL?

Accepted Answer

This is displayed on your phone app, as well as on Mylo's screen.

Question 61

MY MYLO IS FAULTY, WHO DO I CONTACT?"

Accepted Answer

If you are experiencing a problem with your Mylo, please check out the support section on our website. Here, you will find tutorial videos to help you with the use of your Mylo. If your problem is a technical fault, you can also contact us directly through your app and a member of our team will be able to assist you. ​

Question 62

HOW FAST CAN MYLO MOVE?

Accepted Answer

The max moving speed of Mylo is 0.8m/s. We didn't want him to be chasing anyone around their house!

Question 63

WHY MYLO IS NOT RESPONDING WHEN I SAY, "YOU ARE SO CUTE" TO HIM?"

Accepted Answer

Mylo has a limited amount of programmed responses. We are increasing his vocabulary and conversational skills constantly - and you will experience new conversations with Mylo after each update.

Mylo is not listening to and processing anything he hears within your home outside of his pre-programmed commands and responses. Although this does restrict his conversational ability (for now!) it helps to protect the privacy of the vulnerable people and families that Mylo lives with. You will be provided with a list of things that Mylo can understand, and this list is growing all the time!

Question 64

WHAT SHOULD I DO IF I CAN’T REMEMBER MY LOGIN PASSWORD?

Accepted Answer

Please get in touch with info@heymylo.com

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